Refund Policy

Last updated: August 11, 2026

One-time products (Starter Pack)

If the Starter Pack is not a fit for your family, email Support within 30 days of purchase and we will refund it in full. You do not need to give a reason, though feedback helps us improve the tools.

Memberships

• 30-day money-back guarantee on your first payment: if a new membership is not a fit, contact us within 30 days of your initial purchase and we will refund that first payment in full.
• Renewals are not covered by the guarantee. To avoid an unwanted renewal charge, cancel before your renewal date — cancellation stops future charges and your access continues to the end of the paid period.
• Cancel anytime. No cancellation fee. No partial-period refunds are owed for time you chose not to use, except where required by law.
• Billing errors are always corrected, and nothing in this policy limits rights you have under applicable law.

Starter Pack upgrade credit

If you apply a Starter Pack purchase toward an annual membership within 30 days, the $29 is treated as a purchase credit rather than a second refund entitlement. If the membership is then refunded under the first-payment guarantee, the total returned will not exceed the amount you actually paid across the credited transactions.

How to request a refund

Email Support from the email address you purchased with, and include the word "refund" and roughly when you purchased. Refunds are issued to the original payment method, normally within 5–10 business days depending on your bank.